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Contact

Phone 0049 211 17 202 0
Fax 0049 211 17 202 3230
info@duesseldorf-barrierefrei.de
Hotline for hotel booking
Phone 0049 211 17 202 851
Fax 0049 211 17 202 3220
Guided tours etc.
Phone 0049 211 17 202 854
Fax 0049 211 17 202 3222

Brochure "Düsseldorf without barriers"

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Düsseldorf Airport

Interior view of the terminal building at Düsseldorf International Airport
Flughafenstraße 120
40474 Düsseldorf
Tel.: 0211 421-0
Website: http://www.duesseldorf-international.de/

Booking of services

In order to receive the kind of services you wish or need at the airport, it is important to register them with your airline early and to let them know what special arrangements you will require.

Arrival by car / parking

People with severe disabilities who have been issued an official German or European parking permit may park free of charge at the parking areas "TERMINAL” and “LANGZEIT” (not valid for P 11 and P 12). The parking spaces are equipped with intercoms for persons requiring immediate assistance. For mobility-impaired passengers arriving in their own vehicle we recommend parking at car park P1 directly beneath the terminal, or at car parks P2 or P3.

Arrival by taxi

The areas close to entrances 1, 2, 11 and 12 are equipped with intercoms for travellers who need assistance after leaving their taxi.

Arrival by S-Bahn or train

The S-Bahn line 11 stops directly under the terminal at “Düsseldorf Flughafen Terminal” rail station, from where the arrival and departure lounges are easily accessible. Assistance with boarding and getting off the train is available from the German rail mobility service. All other trains stop at the airport station “Düsseldorf Flughafen”, from where the sky train will take you to the terminal. Intercoms are installed at the stations and bus stops.

Porters

Porters will transport your baggage into and out of the airport buildings.

Baggage transport from your door to check-in

The transfer services available offer a complete transport and assistance service. If you wish, the transfer service can check you in on the evening before your departure. However, this evening-before option may not be available for all flights or airlines.

Airport buildings

All departure areas, central arrivals and the Düsseldorf Airport railway station are barrier-free for people with impaired mobility and wheelchair users. Restaurants, toilets and nappychanging rooms are wheelchairaccessible. Wheelchairs are available free of charge.

Disabled toilets

There are several disabled toilets in the airport buildings.

Boarding

Lifts serve all passenger boarding-bridges. Boarding is also possible via lift mobiles to be booked via the airlines. The service provider has mobile scissor lifts, transport trolleys for disabled persons and modern wheelchairs. At the airport information desk mobile sound shuttles are available. The signals can be received with a hearing aid adjusted to position “T” or “MT”. All airport information staff have attended awareness seminars to gain a better understanding of the needs of persons with hearing impairments.

Important contacts at a glance:

Telephone exchange Düsseldorf International
Taxi Düsseldorf
  • Phone 0049 211 3 33 33
  • Fax 0049 211 77 76 22
NRW-Shuttle (Transfer)
  • Phone 0049 211 4 21 77 62
  • Fax 0049 211 4 21 68 24
Parking at the Airport
  • Phone 0049 211 4 21 66 37
  • Fax 0049 211 4 21 66 40
Lift mobil
Porter service
  • Phone 0049 211 4 21 66 37
  • Fax 0049 211 42 16 37 03

Area map of Düsseldorf Airport - Flughafenstraße 120, 40474 Düsseldorf

Map coordinates: 51.279045, 6.76613999999995

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Accessibility Information

Accessible parking bays at Düsseldorf Airport:

Car park 1:

  • 6 parking bays on level U1, 4 parking bays on level U2. Entrance height: 200 cm

Car park 2:

  • 12 parking bays at the centre on deck 20-25 close to the lifts. Entrance height: 190 cm

Car park 3:

  • 28 parking bays on deck 31-34 facing the terminal. They are centrally located close to the lifts. Entrance height: 190 cm

Car park 4:

  • 10 parking bays on deck 0 near the Skytrain. Entrance height: 190 cm

Car park 5:

  • 30 parking bays on deck 0 close to the entries. Entrance height: 190 cm.

Car park 7:

  • 5 parking bays on deck 2. Pedestrian bridge to terminal. Entrance height: 200 cm.

Car park 8:

  • 34 parking bays on levels U1 - U3 near the main staircase. 2 minutes to the lifts. Entrance height: 190 cm

All car parks provide lifts.

  • People with hearing difficulties
  • Deaf people
  • People with limited mobility
  • Wheelchair users

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