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Phone 0049 211 17 202 0
Fax 0049 211 17 202 3230
Hotline for hotel booking
Phone 0049 211 17 202 854
Fax 0049 211 17 202 3220
Guided tours etc.
Phone 0049 211 17 202 854
Fax 0049 211 17 202 3222

Brochure "Düsseldorf without barriers"

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Hauptbahnhof Düsseldorf

Information desk at the railway station
Konrad-Adenauer-Platz 14
40210 Düsseldorf
Tel.: 01805 512512
Fax: 01805 159357

Düsseldorf offers ideal transport links. The main station serves 170 long-distance destinations and more than 900 regional connections every day.

Its main hall is accessible without steps, floor and platform have tactile guidance strips. The foremost information point is the DB Information in the entrance hall at Konrad-Adenauer-Platz, which is open around the clock. It offers an induction loop for hearing impaired persons and a barrier-free counter.

The Deutsche Bahn Travel Center (DB Reisezentrum) also provides level access. It has an accessible queuing system, a barrier-free counter and tactile guidance strips.

Your contact for arrival and departure:
Deutsche Bahn Mobility Service
Phone: +49 1805 512512*
Opening Hours: Mon-Fri 8 a.m. - 8 p.m., Sat, Sun, public holiday 8 a.m. - 4 p.m.

Hearing- and speech-impaired persons may book assistance at fax +49 1805 159357*.

* (0.14 €/min. from German landline networks. Mobile phone tariffs may vary. Max. 0.42 €/min.

Booking of assistance with getting off, boarding or changing trains is also possible via internet:

Area map of Hauptbahnhof Düsseldorf - Konrad-Adenauer-Platz 14, 40210 Düsseldorf

Map coordinates: 51.220146, 6.7931370000000015

Plan your route to this place

Accessibility Information

  • Lifts: On all platforms. They take you to the north tunnel.
  • Lift to Underground: Main passenger area at the Travel Centre (Reisezentrum).
  • Disabled parking: parking bays in the car park at main station east (Bertha-von-Suttner-Platz 8):
    • Parking level 1: 2 bays,
    • parking level 2: 3 bays,
    • parking level 4: 3 bays,
    • entrance height: 200 cm,
    • you will find 3 more parking bays at the rear entrance off Bertha-von-Suttner-Platz.
  • Accessible WC: In the passageway between platform 12 and 13.
  • Boarding aids: On all platforms.

This page is currently being revised so the information shown is not up to date. We will be providing you with updated information again shortly. Many thanks for your understanding.

If you have any questions, please contact the respective establishment or get in touch with us.

  • People with limited mobility
  • Wheelchair users