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Contact

Phone 0049 211 17 202 0
Fax 0049 211 17 202 3230
info@duesseldorf-barrierefrei.de
Hotline for hotel booking
Phone 0049 211 17 202 851
Fax 0049 211 17 202 3220
Guided tours etc.
Phone 0049 211 17 202 854
Fax 0049 211 17 202 3222

Brochure "Düsseldorf without barriers"

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Public Transport (Rheinbahn)

Bus crossing the Rheinknie-bridge

The Rheinbahn is the public transport provider operating in and around Düsseldorf. Its network consists of 7 underground lines as well as 11 tram and 92 bus lines. The route map is specially tailored to the needs of passengers with limited mobility.

For detailed information on lines, stops and stations, please refer to the Rheinbahn route map, which can be downloaded here. Please note that current construction projects may cause deviations. For up-to-date timetable information and information on disruptions or maintenance work please visit the Rheinbahn website at www.rheinbahn.de.

Underground train in Düsseldorf

Underground

In Düsseldorf, the underground runs partly in tunnels and partly above ground (city railway system). Underground trains have movable steps and in many cases, especially in all tunnel stations, stop at elevated platforms to enable level boarding. Unfortunately, it is not always possible to build elevated platforms above ground. The city of Düsseldorf and Rheinbahn are investing significant sums here to gradually increase the number of elevated platforms.

At elevated platforms, there is a small gap between car and platform edge (up to 8 cm) that needs to be negotiated. Underground stations with elevators and elevated platforms above ground with ramps are marked in the Rheinbahn map.

For comfortable boarding use the door with the appropriate symbol and a yellow flashing light. These are located near the centre of the train.

Tram in Düsseldorf

Trams

Rheinbahn operates low-floor trams. Wheelchair users are requested to use the front door (door-opening button with wheelchair symbol). Opposite the door is enough space for wheelchairs (stop-request button within reach).

The low-floor trams occasionally stop at stations where the boarding height is less than 8 cm. At other stops, a height of between 8 and 12 cm must be negotiated. The gap between car and platform edge at these stops is usually less than 8 cm.

Bus in Düsseldorf

Bus

Rheinbahn operates low-floor buses without steps which are easily accessible, with a “kneeling” function to lower the bus to kerb level. Rheinbahn buses have space for wheelchairs to the right of, or opposite, the second door. At some of the stops, the boarding height is less than 6 cm. At other stops, however, this may be up to 12 cm. Many of the buses have folding ramps. These buses are identified accordingly at the front of the bus.

Service for passengers with visual impairments

In all Rheinbahn vehicles, the next stop is announced via loudspeaker. At many stops the way to the vehicle or exit is marked by tactile guiding lines, grooved paving stones, and black and white paving for people with long canes.

At many underground stations and some stops above ground the railings at the platform entrance have information in Braille about the direction of travel of the train. A distinct tactile marking ring on the handrail identifies a change in step sequence. The markings are based on right-hand traffic.

As an additional service, Rheinbahn provides acoustic passenger information at some stops. Pressing a button announces the departure of the next trains, trams and buses.

  • Angebot für blinde Menschen
  • Angebot für sehbehinderte Menschen
Personal assistance of Rheinbahn

Personal assistance for passengers with restricted mobility

Personal assistance is available to anyone requiring help when travelling by bus or tram. Assistants meet passengers at their doorstep, help them get on and off the bus or train, operate the ticket machine, and accompany them safely on their whole ride – on any Rheinbahn line in Düsseldorf. This service is free for all passengers with a valid ticket. Important: The Rheinbahn personal assistance service does not replace the disability transport or carry service provided by the city of Düsseldorf. Passengers must generally be able to travel by bus, tram or train.

The service is offered on working days from 7.30 a.m. – 7 p.m.
Bookings – at least one day in advance – can be made by phone 0211 5 82 34 56 or fax 0211 5 82 34 57.

Contact Rheinbahn

Tel. +49 211 5 82 01
Fax +49 211 5 82 18 55
E-Mail: kundendialog@rheinbahn.de